BSNL Goofed up Bill

Goa 365 has learnt from sources that the actual problem that led to Public Sector Telecom Service Provider Bharat Sanchar Nigam Limited disconnecting many telephone lines was because of the goof ups in the printing of bills which are outsourced by the company to a printing press in Bengaluru. The telecom giant arbitrary and irresponsibly disconnected several telephone lines citing non-payment of bills.

It may be noted that BSNL had earlier switched over from the caller data record software by Kerala based Dot soft company. Recently the Telecom giant then switched over to a caller data record software s provided by the Tata’s.

Phone and Internet connections that were recently cut off were done from Pune ITPC department. The department usually cuts connections in the evening but this time, the connections were severed in the morning itself which further leaves room for doubt.

What compounded to the problem was a printing error by the agency to which BSNL had outsourced printing of the bills. Printing contract of bills was given by BSNL to  a printing press in  Bengaluru which was unable to print bills for February due to its own faults.

Thus, a printer fault led the BSNL to terminate the contract, which was then given to a Pune printing press. The printer in Pune added February amount into March and April months. Some people also got double bill due to the fault of bengaluru printing press. BSNL has stated that excess amount paid will be adjusted in the next month’s bill.

Giving respite to the consumers the General Manager of BSNL told Goa 365 BSNL has now decided to reconnect all the lines regardless of whether the customers in question paid the bills or not.