BSNL Goofed up Bill
Goa 365 has learnt from
sources that the actual problem that led to Public Sector Telecom Service
Provider Bharat Sanchar Nigam Limited disconnecting many telephone lines was
because of the goof ups in the printing of bills which are outsourced by the
company to a printing press in Bengaluru. The telecom giant arbitrary and
irresponsibly disconnected several telephone lines citing non-payment of bills.
It may be
noted that BSNL had earlier switched over from the caller data record software
by Kerala based Dot soft company. Recently the Telecom giant then switched over
to a caller data record software s provided by the Tata’s.
Phone and Internet connections that were recently cut off
were done from Pune ITPC department. The department usually cuts connections in
the evening but this time, the connections were severed in the morning itself
which further leaves room for doubt.
What compounded to the problem was a printing error by the
agency to which BSNL had outsourced printing of the bills. Printing contract of
bills was given by BSNL to a printing
press in Bengaluru which was unable to
print bills for February due to its own faults.
Thus, a printer fault led the BSNL to terminate the
contract, which was then given to a Pune printing press. The printer in Pune
added February amount into March and April months. Some people also got double
bill due to the fault of bengaluru printing press. BSNL has stated that excess
amount paid will be adjusted in the next month’s bill.
Giving respite to the consumers the General Manager of BSNL
told Goa 365 BSNL has now decided to reconnect all the lines regardless of
whether the customers in question paid the bills or not.